TERMS OF SERVICE

 

ORDER TIMELINE

LONG LAKE STUDIO handcrafts all products within 3 days [and up to 4 weeks for custom orders].
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

MADE TO ORDER VERSUS CUSTOM MADE
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Look for the READY TO SHIP  image if a product is ready for shipment immediately:

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Your product(s) can be damaged if:
* [TOO MUCH PRESSURE IS APPLIED TO THE JEWELRY]
* [LEFT OUT IN THE SUN]
* [WORN IN THE SHOWER, BATH, OR WHILE SLEEPING]

CUSTOM ORDERS
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.

SHIPPING
Our company ships through the following carriers: CANADA POST

International shipping 
We happily support and love our international customers.
We ship all International products through CANADA POST

LONG LAKE STUDIO is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

Cost calculations
We do our best to apply fair shipping costs to each order

* We charge you the lowest possible Canada Post shipping rate available for your country. 
* We offer free shipping for orders WITHIN CANADA  with the discount code [CANADA]
* We offer free shipping INTERNATIONALLY on all orders over [$75]

Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3 DAYS AND UP TO 4 WEEKS FOR CUSTOM ORDERS] to be handmade.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Gift cards cannot be returned or refunded

Sale items cannot be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [EMAIL ADDRESS]

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item with it’s original packaging to the return address on the original mailer.  

SHIPPING
To return your product, you should mail your product with the original packaging to the return address on the mailer.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.